November 7, 2017 @ 11:30 am - 1:00 pm Erhlicher Room(NQ 3100) 105 South State Street, Ann Arbor, MI, United States
Robots and the Dynamics of Emotions in Teams
Over the last decade the idea that robots could become an integral part of teamwork developed from a promising vision into a reality. Robots support teamwork across a wide range of settings covering search and rescue missions, minimally invasive surgeries, space exploration missions, and manufacturing. Scholars have increasingly explored the ways in which robots influence how work in teams is performed, but that work has primarily focused on task specific aspects of team functioning such as the development of situational awareness, common ground, and task coordination. Robots, however, can affect teamwork not only through the task-specific functions they have been developed to serve but also by affecting a team’s regulation of emotion. In this talk I present empirical findings from several studies that show how theory and methods that were originally developed to understand the role of emotions in marital interactions can help us to not only further our understanding of teamwork but also to inform how we design robots to improve teamwork through their emotion regulatory behavior.
November 14, 2017 @ 11:30 am - 1:00 pm Erhlicher Room(NQ 3100) 105 South State Street, Ann Arbor, MI, United States
Understanding and Designing for Late-Life Online Engagement
The older adult population will grow exponentially in the coming years with more baby boomers reaching retirement age. Yet, our online communities are not well supported for engaging them online. Older adults with internet access struggle to see the value of engaging online. Also, research has shown how seniors who are offline face many barriers to internet use including high cost of internet-enabled devices, lack of access in their homes, and navigating complex interfaces that are difficult to learn. Despite these barriers, prior work has shown how there are social, financial, and health benefits to engaging online, specifically for older adults. In my work, I primarily use qualitative methods (e.g. interviews, observations) combined with quantitative methods (e.g. surveys) and software development to understand people and technology. In this talk, I present my research investigating how to create more accessible online communities for seniors with vision impairments to engage in self-expression and connection, and discuss the implications for future technology development.
November 21, 2017 @ 11:30 am - 1:00 pm Erhlicher Room(NQ 3100) 105 South State Street, Ann Arbor, MI, United States
Out of the Lab and Into the Field to Understand Users’ Perceptions of Privacy
Many user experience (UX) researchers and market researchers conduct research in the lab. We conduct interviews and focus groups to understand our users’ opinions and thoughts, and we watch people interact with products to learn about obstacles to completing tasks. We measure subjective data, such as how people report they feel when interacting with a product; we measure observational data, such as time to complete tasks and errors people make; and we measure implicit data, such as where people look and galvanic skin response while people complete tasks. While lab-based studies are well-controlled and can inform product development greatly, we tend to lack a true understanding of how people use the products. To do this, we must go to the users, in their natural environment. In this talk, I will discuss methods we use at Facebook and Instagram to understand users’ perceptions of privacy and privacy settings. I will discuss pros and cons to various research methodologies and share examples from several international markets. While in-the-field methods have the possibility to introduce bias, they provide a rich understanding of the issues people have using products that we simply cannot know from lab-based studies.
November 28, 2017 @ 11:30 am - 1:00 pm Erhlicher Room(NQ 3100) 105 South State Street, Ann Arbor, MI, United States
Access Denied. Redesigning the digital information offerings for refugees arriving on the European continent
In spring 2017 a team of volunteers partnered up with Google.org and the International Rescue Committee to rethink their online information offering for refugees who come to Europe to seek asylum. The goal of the project was to apply human centered design processes to an unstable information environment. Working out of refugee camps in in Athens, Greece and Belgrade, Serbia, the team built learning resources to help designers understand peoples' backgrounds, introduce them to their current situations, and future opportunities. In this talk Astrid Weber discusses the ways in which empathy and immersive learning were valuable in redesigning an app to support some of the most marginalized user groups in the world.