Event Information:

  • Wed

    [Talk] Youyang Hou and Priyank Chandra

    12:00 pm - 01:00 pmNQ 2255, North Quad, 105 S. State St. Ann Arbor MI 48109

    Youyang Hou and Priyank Chandra from the School of Information will present their papers on Apr. 11 (Tues), noon-1pm, in NQ 2255 (note the location change!).

    Youyang will be presenting her work on the influence of online case resolution system on litigants’ experiences of fairness and emotional feelings toward court officials. Priyank will be sharing his work on the use of landline telephone intercom system as the primary tool for business communications in local markets in the Global South.

    Everyone is welcome -- light lunch will be served on a first-come-first-served basis; make sure let us know if you will be coming, so that we can get a headcount.

    (add to calendar)


    Youyang Hou: "Factors in Fairness and Emotion in Online Case Resolution Systems"


    Youyang Hou is a PhD Candidate at the School of Information, University of Michigan. Her research interests lie in human-computer interaction and CSCW. She is interested in exploring how civic technologies support civic engagement and collaborations between different civic stakeholders. Prior to UMSI, she got his MA in cognitive neuroscience from Michigan State University.


    Courts are increasingly adopting online information and communication technology, creating a need to consider the potential consequences of these tools for the justice system. Using survey responses from 209 litigants who had recently used an online case resolution system, we investigate factors that influenced litigants’ experiences of fairness and emotional feelings toward court officials. Our results show that ease of using the online case resolution system, the outcome of the case, and a litigant’s perceptions of procedural justice are positively associated both with whether the litigant views the process as fair and whether the litigant ultimately feels positive emotions toward court officials. We also analyze the online explanations litigants offer in their arguments to courts and litigant answers to an open-ended question about their court experiences, and highlight design and practical implications for online systems seeking to improve access to justice.

    Priyank Chandra: "Informality and Invisibility: Traditional Technologies as Tools for Collaboration in an Informal Market"


    Priyank Chandra is a doctoral candidate at University of Michigan’s School of Information. His research is at the intersection of informal institutions and development studies, and primarily focuses on technology appropriation in the Global South. Specifically, he looks at the role of informality in the adoption, consumption, and reproduction of technology. He holds a BE in electronics engineering and MS in economics, with prior experience in data analytics and education research.


    This paper explores how actors in local markets in the Global South adapt traditional communication technologies to successfully collaborate in sustaining the markets and their business practices. Drawing on ethnographic observations at a local technology goods market in Bangalore, India, the study details the use of a landline telephone intercom system as the primary tool for business communication in the market. Through analyzing how the intercom system relates to informality and physical space, the paper argues that it bridges the formal with the informal, and helps facilitate informal business practices while also allowing them to remain hidden from the formal regulatory gaze of the state.