Tue08Nov201612:00pm-1:00pmEhrlicher Room, 3100 North Quad, 105 S. State St.
[Talk] Sun Young Park: Learning from Users’ Adaptation Experience: Outlining the Design Space for Health IT Systems
Sun Young Park from the Stamps School of Art and Design and the School of Information here at University of Michigan, will give a MISC talk on Nov. 8 (Tues), noon-1PM in NQ 3100. She will discuss her work on investigating design space for patient-centric technologies to address patient needs and facilitate their information work in medical settings.
Everyone is welcome (Add to calendar)-- light lunch will be served on a first-come-first-served basis; make sure to RSVP by 12 pm on Sun. (11/6), so that we can get a head count.
Nearly all IT systems are imperfect at the time of deployment. It often takes time for users to gradually learn and adapt to the new technology through everyday use. This is especially true for IT systems situated in complex environments, such as the healthcare domain. In a typical medical environment, information is constantly changing, and patient care tasks often require close collaboration among multiple clinicians, or even multiple care teams. These challenges dramatically escalate the difficulty of designing effective health IT systems. It also makes the study of users’ technological adaptation behavior a particularly important research area to explore, as this behavior directly informs opportunities for improvement through redesign.
In this talk, I will present a study that investigates users’ adaptation behavior and the subsequent redesign practice through an in-depth ethnographic study on the implementation of a hospital-wide Electronic Health Records (EHR) system. The results of the study reveal the details of healthcare providers’ adaptation experience, shedding light on how a newly deployed EHR system directly and indirectly alters clinical work practices, and on how individual clinicians respond to the alterations introduced by use of the EHR. In addition, the results of the study point to a need for redesigning HIT systems to engage patients, who have not been sufficiently considered and involved in the current system design. Following the presentation of this study, I will introduce my ongoing research that investigates the design space for patient-centric technologies to address patient needs and facilitate their information work in medical settings. This talk will conclude with broader implications for evaluating and designing a socio-technical system in complex, time-critical, and information-rich contexts, focusing on the role of HCI/design researchers in this emerging design space.
Sun Young Park is an Assistant Professor in the Stamps School of Art and Design and the School of Information at the University of Michigan. Her research lies at the intersection of Health Informatics, HCI, and CSCW. In particular, her research focuses on designing and evaluating interactive systems to better support clinical collaboration, patient–provider interactions and patients’ health information management. Her work was included in the Best Paper Selection of the International Medical Informatics Association (IMIA) Yearbook of Medical Informatics (2013), and was nominated as a finalist for the Diana E. Forsythe Award for the best publication at the intersection of informatics and social sciences (2013). Prior to her faculty career at UM, Sun Young received a PhD degree in the Department of Informatics at the University of California, Irvine. She received a Master of Design in Interaction Design degree at Carnegie Mellon University, and a Bachelor of Science in Industrial Design (major) and Multi-Media Design (minor) degree at Ewha Women’s University, Seoul, Korea.